Welcome to our FAQ page! Below you’ll find answers to common questions about orders, shipping, returns, and more. If you don’t see your question here, feel free to reach out to us at tina@butlerempire.com
Q: How can I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us at tina@butlerempire.com as soon as possible. We’ll do our best to accommodate your request.
Q: How long does it take to process my order?
A: Orders are typically processed within 5-14 business days, excluding weekends and holidays.
Q: What are the shipping options and delivery times?
A:
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also track your order here.
Q: What is your return policy?
A: We offer hassle-free returns within 15 days of purchase. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Q: How do I initiate a return or exchange?
A: Contact us at tina@butlerempire.com with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 15 business days after we receive the returned item. It may take additional time for your bank to reflect the refund.
Q: How do I know which size to order?
A: Please refer to our Sizing Chart for detailed measurements and fit recommendations. If you’re still unsure, contact us for assistance.
Q: What if the item I want is out of stock?
A: We restock popular items regularly. Sign up for notifications on the product page to be the first to know when it’s available.
Q: Do you offer any discounts or promo codes?
A: Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive promotions and discounts.
Q: Can I use multiple promo codes on one order?
A: Unfortunately, only one promo code can be applied per order.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, view your purchase history, and enjoy faster checkouts in the future.
Q: How can I contact customer support?
A: You can reach us at:
📧 Email: tina@butlerempire.com
📞 Phone: 8775234968 (Mon-Fri, 9 AM - 5 PM [Time Zone])
Q: Is my personal information secure?
A: Absolutely. We use industry-standard encryption to protect your data, and your payment information is never stored on our servers.
Q: Do you share my information with third parties?
A: No, your information is only used to process your order and improve your shopping experience with us.
If you didn’t find what you were looking for, feel free to contact us at tina@butlerempire.com. We’re always happy to help!